Walk into almost any hotel lobby in Kenya, Uganda, or Tanzania and ask a guest how they want to pay. Most of the time, the answer is M-Pesa. Mobile money is not a trend in East Africa. It is infrastructure — as fundamental to daily financial life as a bank account is in Europe or […]
It usually starts innocently enough. A guest sends a message: “Hi, do you have a room available for Friday night?” You check your notebook, confirm it’s free, reply yes, and ask for their name. They send it. You write it down. The booking is done. It worked. So you kept doing it. Then came the group chats. […]